MARKETING AND OPERATIONAL GROWTH IN THE DIGITAL TRANSFORMATION OF MAXILLOFACIAL PRACTICE
DOI:
https://doi.org/10.32782/health-2025.1.34Keywords:
digital transformation, maxillofacial surgery, healthcare marketing, operational efficiency, patientcentered care, AI-assisted diagnostics, business growth.Abstract
This research aims to investigate how telemedicine and digital marketing tools contribute to the operational growth and digital transformation of maxillofacial surgery practices. The study aims to develop an integrated conceptual model that combines clinical innovation, technology adoption, and marketing communication strategies to enhance efficiency, patient accessibility, and competitiveness in the digital healthcare environment. The research employed a mixed-methods approach, combining literature analysis, expert interviews, and benchmarking international telemedicine practices in surgery. The study explored digital transformation processes across private maxillofacial clinics, focusing on implementing teleconsultations, AI-assisted diagnostics, and digital patient management systems. Quantitative data were used to evaluate operational metrics such as patient acquisition cost, appointment turnover, and consultation efficiency before and after digital integration. Unlike previous studies that treat telemedicine and marketing as separate functions, this work conceptualizes them as interdependent components of digital strategy in surgical care. It introduces a framework for synchronizing digital marketing, clinical workflows, and telehealth technologies to build a datadriven and patient-centered practice. The model highlights how virtual consultation platforms and targeted online communication can increase patient engagement, improve clinical outcomes, and ensure sustainable business growth. The results demonstrate that digital transformation through telemedicine and marketing integration significantly enhances operational performance in maxillofacial surgery. Clinics adopting such strategies achieved measurable improvements in efficiency, patient satisfaction, and brand visibility. The study concludes that the convergence of clinical expertise, digital innovation, and marketing analytics forms the foundation for sustainable competitiveness in modern private healthcare.
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